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Replies: 40
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Heisman Winner [105975]
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Home Depot Ryobi Electric Mower Customer Service HELL
3
Jul 31, 2023, 1:49 PM
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So Greenr bought an electric mower from Home Depot in late March. Didn't really use it until May. Go to start it up about 3 weeks ago and NADA. Nothing. Won't start. Switch batteries, nothing. Tried everything I can think of. Ended up weedeating my entire yard after we got home from the beach. Then hired someone to cut it last week.
Called Home Depot store. Nothing they can do, I bought it online.
Called Home Depot online help. Nothing they can do, store should have helped, but looks like it is under warranty with Ryobi, just need to contact them.
Cannot get Ryobi on the phone.
Ryobi service center is just up the road though, call them last week. No answer, machine says too busy to answer.
Call service center again today. They answer and tell me they are actively trying to get out of the Ryobi repair service center because they get stuck with unpaid repairs. Also, there is a 3 month wait to get anything done and parts are non-existent.
Call Home Depot online help again, cannot even find the right person to talk to.
Call Ryobi help again, leave message to call me back, seems like they aint calling back.
Next closest service center is basically in Raleigh, nah...not going that route.
What do, Jounge? Buy something else? It wasn't SUPER expensive, but I could have hired someone to do it for me by spending $400 in less than 3 months of actual use.
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Oculus Spirit [86049]
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Did you at least put the milk in the freezer
Jul 31, 2023, 1:53 PM
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Turn off and back on again?
Clean lint trap?
Blow on it really good?
I would try google, assume you already have, you're a smart guy, right? You can't be the first person this has happened to.
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CU Medallion [56287]
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Take them to small claims court.
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Jul 31, 2023, 1:56 PM
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They won't show up, so you'll win by default. Then you just gotta collect that sweet cashish.
Or you can hotwire one of the riding mowers they got parked out front and ride off into the sunset.
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All-In [43376]
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Oculus Spirit [94287]
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I'd just as soon...
Jul 31, 2023, 2:03 PM
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use scissors as a real push mower. However, those blade make the most beautiful lawns, imo.
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All-In [43376]
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A new one isn't hard to use, especially if your lawn isn't
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Jul 31, 2023, 2:09 PM
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weedy and doesn't have a lot of branches/sticks that fall in it. Just have to not let it get too tall. It's kinda nice to be able to mow without making any racket.
An old rusted up one from grampa's shed tho, hell nah.
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Heisman Winner [105975]
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All-In [49212]
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Lot o points [156291]
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Those are nice. Probably the hardest part of using one
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Jul 31, 2023, 2:14 PM
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is having to come out of the closet to your parents.
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All-In [43376]
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Oculus Spirit [94287]
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I won't tell you what to do.
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Jul 31, 2023, 2:00 PM
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I will tell you that in your situation I would start with testing the charger then the batteries. I would find the electrical schematics online and try to troubleshoot the wiring including the ground on the motor.
I have seen where an idiot painted a part then another idiot use painted metal as a grounding point.
It could be as simple as the charger or the maroons at Ryobi leaving the brushes out of the motor.
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Lot o points [156291]
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What I would do is pretty simple.
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Jul 31, 2023, 2:05 PM
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Go back to any of the numerous threads in the past where I said Ryobi was pretty much junk, based on several tools of theirs I owned simply dying on me the way yours just did, and buy Ego or Makita instead.
Now for more practical help, go buy a new one, stick your old mower back in the new one's box and return it, saying it doesn't work, and keep the new one.
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Lot o points [156291]
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All-In [49309]
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can't say about their mowers but I just got a Makita
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Jul 31, 2023, 3:08 PM
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weedeater and it's great, just like the other several Makita tools I've bought.
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Lot o points [156291]
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You get the 18 or 36 (18x2)?
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Jul 31, 2023, 3:20 PM
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Got the 36 weedeater and it's BA.
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All-In [49309]
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36. Model XRU15Z
Jul 31, 2023, 5:58 PM
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Consumer Reports picked it best.
I've got a fair amount of weedeating on my 2.6 acre mountain estate, which has much exposed rock in the far back, and a steep hill into a ditch at the road, plus normal trimming. Replaced a Husqvarna 223L 2 cycle, which has been a beast. Makita is not quite as stout, but stout enough. And quieter.
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Lot o points [156291]
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All-In [49309]
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thanks, I read reviews that mentioned changing the head.
Jul 31, 2023, 6:13 PM
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And I'll check out the larger Debris Shield. On the Husqvarna, I moved it around the clock to where it actually deflected grass better. I don't know why that's a hard task for trimmer engineers.
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Oculus Spirit [94287]
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I've done that.
Jul 31, 2023, 3:48 PM
[ in reply to What I would do is pretty simple. ] |
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I have to get really hurt and angry to do it but ten dollars can really pisz me off.
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All-In [48247]
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Can you not return it?
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Jul 31, 2023, 2:05 PM
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Maybe they are giving you grief as it is pretty well past the purchase date, but just go up in there all Karen like and make a scene. Get store credit if you need to, you know you will spend it.
EDIT: Or what Obed said
Message was edited by: BigDaddy®
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Oculus Spirit [75917]
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Step 1 buy a Husqvarna automower.
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Jul 31, 2023, 2:11 PM
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Step to, next trip to Clemson stop by Ryobi and give them whatfor.
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Heisman Winner [135967]
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I'll tell you what you need to do.
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Jul 31, 2023, 2:16 PM
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What you need to do is purchase a Ryobi electric assault rifle and go shoot up the Home Depot with it. You what they say...an eye for an eye is better than two eyes in the bush.
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Lot o points [156291]
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Since you're a friend, let me proactively help.
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Jul 31, 2023, 2:17 PM
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HE'S JUST KIDDING, ElScorcho! Ryobi doesn't even make rifles!!!
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Heisman Winner [135967]
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Oculus Spirit [79508]
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Re: Since you're a friend, let me proactively help.
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Jul 31, 2023, 2:24 PM
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Oculus Spirit [79508]
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Problem is, the battery would die before you could even
Jul 31, 2023, 2:22 PM
[ in reply to I'll tell you what you need to do. ] |
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find an employee to take your vengeance out on. Granted, if you moved quick enough and had enough batteries Home Depot seems to hire the most apathetic people they can find. Gun shots probably wouldn't be enough to get them to look up from their phones.
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Oculus Spirit [75917]
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Wait wait wait, the batter isn't going to drain without the
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Jul 31, 2023, 2:24 PM
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trigger pulled. If Ryobi batters really do discharge a lot without being used, I feel better about my getting into the Milwaukee line.
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Lot o points [156291]
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Yes, you chose correctly.***
Jul 31, 2023, 2:32 PM
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Oculus Spirit [75917]
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I can't recall why rigid never got more attention.***
Jul 31, 2023, 2:39 PM
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All-In [49309]
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Heisman Winner [105975]
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Update: Neighborhood kid was walking down street with
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Jul 31, 2023, 2:18 PM
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Ryobi Electric Mower and Weedeater. He is going to stop by and cut the yard. Might be $20, might be $50...Imma bout to find out.
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All-In [46925]
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You bought an electric tool instead of gas and you're
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Jul 31, 2023, 2:19 PM
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surprised it stopped working? lulz
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All-In [38514]
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There is a switch on the side so that it can't start without
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Jul 31, 2023, 2:41 PM
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the handle open. The switch is buggy and many people disable it. I've had one for years and that is the only issue I've had. I had to wedge a shim in there to keep the switch engaged.
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All-In [31675]
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Re: Home Depot Ryobi Electric Mower Customer Service HELL
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Jul 31, 2023, 3:33 PM
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I have one of them-
1. Make sure the handle is fully extended and both sides are locked
2. Make sure either the clippings bag is on there flush, or if you’re not using the bag that the other thing is shoved in there all the way
If you did those things and it still won’t start, then I’m out of ideers
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Oculus Spirit [86049]
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I always get pushback when I try to
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Jul 31, 2023, 3:38 PM
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shove it in there all the way. Any tips?
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All-In [43376]
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If you get pushback, that means you are doing it right.***
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Jul 31, 2023, 3:47 PM
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All-TigerNet [14289]
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All-In [31675]
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Re: I'm on year 2 of a 40V Ryobi mower and weed eater
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Jul 31, 2023, 6:17 PM
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I’ve got the Ryobi mower, blower, chainsaw, and a power washer. I think they’re all great, definitely don’t miss gas
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Lot o points [163012]
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But a new one
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Jul 31, 2023, 6:40 PM
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and put the old one in the box and return it.
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Lot o points [156291]
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Lot o points [163012]
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LOL. I don't read all the answers
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Jul 31, 2023, 6:43 PM
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most of the time.
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Replies: 40
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50
